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We've been using Glenn's services for a few years now and wouldn't use anyone else (Glenn owns and is pretty much the entire business; he has mentioned taking on employees occasionally but have always worked with him). He rents out air conditioners, services them and installs them. His reputation is so well known that, when we told our landlord that Glenn installed the unit, he decided to forego the usual inspection because "oh, if it's him, I know it was installed properly."
For years, there was no fuss. Then, one summer, there just was problems. First, one of the air conditioners (we rent two) was spitting water and he came within days to switch it out. That same summer, wicked wind storms ripped out the plastic he boards the window with. He lives out of town, so cannot be there immediately but offered to drive the 2 hours immediately if there was an urgent danger (it was 2000 hours when we called). Since there was not, he rearranged a trip to be sure to come in the morning, so the window would be safely sealed with extra seals. It worked well and lasted the rest of the summer (and he followed up to check). The next year, he had come up with a new installation involving more wood to prevent reoccurrence.
He is a kind man who is very welcome in our home. We have great chats while he does his work. We don't hire him just because we need an air conditioner- in two summers, you could have bought one - but for the service he provides in servicing, storage and installation. He knows we, like most, hire him for the service, especially since air conditioners and windows are heavy and we're disabled. In fact, this year, he mistakenly brought the wrong equipment upstairs to de-install (he had momentarily forgotten we were the customers with the custom installation, not standard) and we offered for him to borrow our unused drill to save time going all the way down to the parking garage. Upon hearing we hadn't used it and didn't know how, he showed us some basics as he did the task, so we could use it as the electric screwdriver our weak hands need. That was sweet. He's just that kind of guy.
Kind and competent. That's what what you want from a contractor!